Frequently Asked Questions
Please find lots of useful information about your stay below.
Q: How do I get to the hotel?
The hotel is located on the A697 between Newcastle-upon-Tyne and Edinburgh. Here’s a map of our location.
Q: What are check in and check out times?
We usually ask our guests to check in after 3pm to allow their room to be fully serviced before their arrival. However, we can accommodate earlier check in times by request with at least 48 hours notice.
If you arrive earlier, we can store your baggage in the hotel’s baggage area until your room is ready. If the room has been cleaned and is ready before 15:00, you may have access to the room earlier.
Checking out time is before 11am. However, we can also accommodate a later checking out time by request. Please be aware that we do have a late check out charge of £12.
Q: What is the cancellation policy for rooms?
There is no charge for cancellations made more than 48 hours prior to the day of checking in. Cancellations made within 48 hours of the day of the stay incur a charge of 50% of the total booking fee and cancellations made within 24 hours of the day of the stay incur a charge of 100% of the booking fee.
Q: Is there car parking?
We have a large car park at the rear of the hotel accessed from the main road at the south side of the hotel. Access is wide enough for vans, including campervans.
Car parking is typically free to guests except where specific tariffs have been agreed.
Parking is at owner’s risk.
Q: Do you have family rooms?
Yes, we do! We also have a separate house in the grounds perfect for family use. Please see the website page here or call us for full details on 01668 281581.
Q: Do you do longer term lets for contractors and builders working locally?
Yes, we do! We are happy to accommodate you and your team either in the hotel or in one of our self-catering units. Please email us at enquiries@tankervillehotel.co.uk or call us on 01668 281581 to discuss.
Q: Is breakfast included in the price? What time is breakfast served?
Yes, breakfast is included, and we also have great dinner, bed and breakfast deals. Breakfast is served from 7.30 am to 9 am.
Q: Is there a mini bar in the rooms?
Rooms do not have a minibar. However, guests are welcome to order drinks in the hotel bar and take them to their rooms if they wish.
Q: Is there a fridge in the rooms?
The rooms do not have fridges. On request, certain items that need refrigeration for health reasons, for example, hypo-allergenic milks or medicines, can be stored in the hotel fridges.
Q: Is the hotel dog-friendly?
Yes, we love dogs and have dog-friendly rooms for only £10 extra per night.
Q: Are there walks that I can take from the hotel?
Yes! We have a lovely garden you can stroll around, and we are close to the river where there is a lovely riverside walk. You can also walk up and out of Wooler into the hills beyond. The majestic Cheviot is just a short drive away. Please ask at reception for directions.
Q: Is there anywhere to store my bike?
Yes, we can look after your bike and lock it in a secure storage area for you.
Q: Is there anywhere to dry my boots?
Yes, we can dry your boots for you overnight.
Q: Can you arrange transport to the start of a walk for me?
If we’re not free to take you ourselves, we will organise a local taxi company to do this for you.
Q: Do you have open fires?
Yes, we do and we light them on all chilly days!
Q: Can I buy a gift voucher for The Tankerville Hotel?
Yes, absolutely. Please call us on 01668 281581 to arrange.
Q: Can I get married at The Tankerville Hotel?
Yes! We have a marriage license, and the hotel makes a lovely venue for both the ceremony and the reception. For more details, please call us on 01668 281581 or see our web page here.
Q: Do you have function rooms at the hotel for parties etc.?
Yes! We have lovely rooms that we can decorate for you, or you are welcome to decorate yourselves. Please call us on 01668 281581 so we can tell you all about them.
Q: Can The Tankerville Hotel arrange transport to and from a nearby train station or Newcastle city centre or Newcastle International Airport?
Yes, we can organise this with our reliable local taxi company.
Q: I need to call the hotel, what is the telephone number?
Please call us on 01668 281581 or you can email us on enquiries@tankervillehotel.co.uk
Q: Can I have dinner at the hotel?
Yes! For more details, please see our web page here or call 01668 281 581 to make a reservation.
Q: Is the hotel open for food and drinks during the day?
Yes! Everyone is welcome to come for breakfast, lunch and dinner, but we’d advise booking in advance to avoid disappointment. The bar is open all day from noon onwards, serving all the usual drinks plus tea and coffee, and sometimes afternoon tea too (please check in advance for these).
